Frequently Asked Questions
Yes, we are happy to direct bill your extended health benefits (EHB). Please bring your EHB card or its information with you on the day of your initial assessment. We encourage all patients to review their coverage information and restrictions prior to the first appointment. At this time we are able to bill most plans for the following insurance companies: Sunlife; Manulife; Great West Life; Cowan Insurance
Group; Industrial Alliance; Johnson; Johnston Group; Maximum Benefit; Chambers of Commerce; Green Shield and Blue Cross. If the claim is denied or an error is encountered, payment will be the patient’s responsibility and a receipt will be provided to submit independently.
A doctor’s referral is not necessary to see any of our service providers, however some insurance companies will request that you have a referral in order to reimburse you for the cost of treatment. We advise clients to check their benefits plan to confirm if a referral is needed.
Yes we are registered to provide direct billing to auto-insurers for physiotherapy, massage therapy and chiropractic services. Prior to the assessment we require the claim number, accident date, insurance company and adjuster contact information. If you have extended health benefits (EHB) you must also bring this information as treatment must first be billed to EHB before the MVA insurance.
Yes, we are registered to provide care and bill directly to WSIB for physiotherapy, massage therapy, and chiropractic. Prior to the assessment we require the claim number and accident date to receive approval prior to the appointment date.
If you’d like to use our direct billing services please bring your EHB card, as well as a physician referral if required by your plan. Please bring or wear clothing appropriate to the body part you are having assessed (ie. shorts for a knee assessment).
During your initial assessment your health care provider will conduct a thorough history to identify the timeline of your injury/condition and your short and long term health/activity goals. Then the physical component of the assessment will examine your range of motion, strength, flexibility, movement patterns/coordination and balance, as necessary based on your particular issue. Based on these findings you will be provided with education on the underlying cause of your injury/condition, as well as an individualized treatment plan, and home exercises to support the treatment plan. Throughout your assessment feel free to ask any questions you have about your injury/condition or the treatment plan being suggested.
CAMPT certified (or FCAMPT) physiotherapists are Fellows of The Canadian Academy of Manipulative Physiotherapy. These physiotherapists have completed advanced post graduate education and attained internationally recognized qualifications in manual (hands on) therapy. For more information on why CAMPT certified physiotherapists are the best choice for your health needs, go to https://manippt.org/for-patients/.
Patients need a referral from a physician in order to see Dr. Dobson. His office is located within the Trent Health in Motion clinic, and his receptionist can be reached at (705) 743-0043.